Privacy Policy

1. Introduction

Omega Studio SRL ("Company", "we", "us", or "our") operates the Omega AI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Company name and business information

2.2 Usage Data

We automatically collect certain information when you use our service, including:

• IP address and browser type
• Device information
• Pages visited and features used
• Time and date of access
• Chat interactions and AI assistant usage statistics

2.3 Knowledge Base Data

When you upload documents, FAQs, or other content to train your AI assistant, we store and process this information to provide our services.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process transactions and manage subscriptions
• To train and improve AI assistants based on your uploaded content
• To communicate with you about your account and provide support
• To send service updates and marketing communications (with your consent)
• To analyze usage patterns and improve our services
• To detect, prevent, and address technical issues or fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of our company, users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: contact@omega-studio-software.com
• WhatsApp: +40 760 231 025
• Website: omega-studio-software.com

14. GDPR Compliance (For EU Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Omega Studio SRL is the data controller of your personal information.

Legal bases for processing your personal data include:

• Contract performance: To provide our services to you
• Legitimate interests: To improve our services and communicate with you
• Legal obligations: To comply with applicable laws
• Consent: For marketing communications and certain data processing activities